Thank you for shopping with Ajen Beauty! Below is everything you need to know about how and when your order will reach you.

Delivery Coverage

We currently ship nationwide across Pakistan through trusted courier partners. Whether you're in a major city or a remote area, we aim to get your beauty essentials to your doorstep.

Processing Time

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed the next working day.

Delivery Time

• Standard Delivery: 2–5 business days, depending on your location.
• Some remote or out-of-service areas may take a bit longer.

Order Confirmation

Once your order is placed, you will receive a confirmation via email and/or SMS. Once shipped, we’ll send you a tracking number so you can follow your package.

Cash on Delivery (COD)

• We offer Cash on Delivery across most areas in Pakistan.
• Please make sure someone is available to receive and pay for the parcel upon delivery.

Delays

While we do our best to ensure timely deliveries, delays may occur due to:

• Weather conditions
• Courier partner issues
• High-demand seasons (e.g., sales, Eid, etc.)

We’ll keep you informed in case of any unusual delays.

Delivery Issues

If your parcel is:

• Delayed: Please contact us with your order number and we’ll investigate immediately.
• Damaged: Reach out within 24 hours of receiving the order, with clear pictures of the damage.
• Returned to sender (due to failed delivery attempts): We may contact you to arrange re-shipment (additional charges may apply).